Communication Breakdown Between Utilities and Their Online Customers

Utilities are lagging behind most of their private-sector peers, and even many government agencies, when it comes to using digital technology to reach their customers. That oversight is costing them money today — and in the future, it could start losing them customers.

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via The Energy Collective – The world’s best thinkers on energy & climate http://ift.tt/1tvjUkH

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